HELP & INFORMATION
Welcome to tibet enterprise, we value your support and aim for your satisfaction - ao please take some time to read the following important ordering information and if you need any clarification please contact us.
a note on our items
All items are personally and fairly sourced from tibetans in Nepal and India. We try to supply the most accurate description possible, however since most items are handmade there may be slight discrepancies between item and description. Please note that where possible photos have been taken in natural light, but that some variation in colour may have occurred. Thangka paintings are all originals by contemporary tibetan thangka artists and are unique, only one of each item is available although we can take commission for similar works.
We recommend that you print this page off for your reference.
how to order
post and packing
returns and refunds
How to order
All orders must be paid for before dispatch in pounds sterling. For UK customers we accept payment by credit/debit card, cheque or paypal. We operate online, by mail order, or if local to Bristol & Bath please visit us every Saturday at Green Park Market Bath to purchase items in person, but please contact us first to ensure we have the items you require on site.
Add the items to your basket. Select your item(s) by clicking on the + / - buttons to adjust to the quantity you require. When your browsing and selection is complete press the checkout button at the top of the page. This takes you to a page dedicated to you, your own account. Enter your log in details or if a new customer, type in your email address and a password of your choice. This will allow you to access your account and track the progress of any orders. We will use your email address to keep in touch with you regarding your transaction, but it will not be disclosed to anyone else. If at any stage you are unsure of what to do, please feel free to contact us. otherwise follow the onscreen instructions and you will be seamlessly linked to our secure payment pages. Please note we do not keep account details, your unique id is your email address, so please type it in correctly.
Phone us or write to us stating order code and description (or mark a screen print) to reserve item and send us a cheque made payable to tibet enterprise in pounds sterling to cover both the purchases and the postage. Please allow 7 days for the cheque to clear before goods are dispatched.
phone and pick up
for those in the Bristol Bath area of the UK, give us a call on 0117 9021484 and arrange to view and pick up items from Green Park Market, Bath on Saturdays. Save postage costs, see items in person first.
Postage and packing
We take great care in appropriately packing your items so that they reach you in perfect condition. As buddhist artists we handle the paintings with the respect they are due. Thangkas are sent rolled and packed in protective tubes.
Thangkas are sent by Royal Mail special delivery which guarantees next day delivery and can be traced. All other items are sent first class mail or parcel post in the case of heavier items like singing bowls, masks etc.
UK post & packing
Under £10 - £2.99
£10 & over - £4.99
Brocading Orders are subject to different postage rates and will be indicated at time of quotation.
We aim to despatch items asap - usually within 48 hours of receiving an order with cleared funds (excludes bank holidays & Sundays).
Returns and Refunds
In the unlikely event that you are not completely satisfied you may return items provided the following requirements are met.
you notify us within 7 days of delivery of an item that you intend to return it
you return the item in original or equivalent standard packaging
the item is unused and in a new and saleable condition
the return is made within 14 days of delivery to the address on this website.
we will refund the original purchase price or offer a replacement item in kind if available. You will be responsible for the cost of returning the item(s).
Should you recieve an item that has been damaged in the post, please notify us immediately and subject to above conditions we will arrange a replacement if available or refund the total cost of purchase and postage.
we recommend that before making a return you contact us first by email or phone 0117 9021484
We will not disclose your personal details onto anyone else. We may keep your email address on our mailing list in order that you receive news of new offers, products or future events relating to tibetan art and culture. if you do not wish us to contact you in this way please let us know.